Frequently Asked Questions

1. Who can buy from Palu?

   Palu, Ltd. is a manufacturer and wholesaler of fine furniture and home accents, selling directly to interior designers, contract buyers and fine furniture stores worldwide. If you are interested in our line and are not a trade professional, please call us toll free at (866) 966-5656. We would be happy to help you in finding certified distributors in your area.

2. How do I open an account?

   To open an account, we request that you fill out our Account Registration Form, sign it and fax it back to us at 206.352.2253 with a copy of your business registration. A credit reference check will be conducted and we will advise you of your account standing.

3. How do I establish terms with Palu, Ltd.?

   Open accounts are invited for customers with high annual order volumes and well-established credit histories.

4. Is there a discount available for large quantity orders?

   Qualification for our Stocking Dealer discount requires an opening order of at least $3,000 (at Stocking Dealer Price), with an on-going, annual commitment of $6,000 in order volumes. There is no minimum for re-orders. Larger volume discounts are available in container-load quantities directly from our factory. Please contact us for more details.

5. What are Palu's order minimums?

   Once the initial order requirement is met within our Stocking Dealer Program, there is no minimum requirement for re-orders. Non-Stocking Dealer orders carry a minimum of $400 per order.

6. What are normal shipping charges?

   Charges typically run in the 17-20% range, though this can vary. Palu takes great care in packaging your products so that they arrive in pristine condition. As such, we assess a $5 box charge on each item. Some items, due to their fragile nature or size, may incur additional palletizing or crating charges. For exact rates, contact our customer service department directly.

7. Can Palu, Ltd. drop ship?

   Yes, Palu, Ltd. has the ability to drop ship to any address within the US. Residential deliveries typically incur up charges from freight carriers, so it is always best to inquire directly with us beforehand.

8. Can Palu, Ltd. manufacture items using C.O.M. (Customers Own Material)?

   Unfortunately, at this time we are unable to accommodate COM order requests.

9. How do I care for my furniture?

   For all our furniture, we recommend regular dusting with a soft damp cloth followed by a dry cloth to finish. Protect from sunlight, heat and liquids. Do not use any alcohol-based products. For wicker and rattan items, dust regularly with a feather duster or vacuum with a soft brush attachment.

10. What is the Palu, Ltd. return policy?

    Palu, Ltd. takes great pride in the quality and craftsmanship of all our items and stands behind all its merchandise for shortcomings of material defect or workmanship. All product returns or replacements must be approved in writing.

11. What is the procedure for submitting a freight claim?

    We take comprehensive steps to insure that our items are professionally packaged to avoid any damage during shipment. However, and in a case where damage does occur, be certain to retain ALL packaging materials and take appropriate photos to show extent of damage and then contact our Customer Care Department immediately. If we have not been notified of any damage within 7 days upon receipt of the item, we will be unable to honor any claim.